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All purchases will be processed in Canadian funds.
All orders are shipped when payment has been received and actually cleared. In the case where payment has not cleared, we have the right to cancel the order completely. If a product is not in stock at the time you place your order, we will notify you. Should you opt to be refunded for the product(s), Novo Spa will refund you the total amount of your order, using the original method of payment.
Plastic Gift Cards / Certificates and Products offered on our website are only available for delivery to addresses in Canada, where Canada Post have service. Any shipment outside Canada is not available at this time.  For digital (online) gift cards / certificates click => E-GiftCert
Purchases will be processed and shipped within one (1) business day. If Canada Post-Express Post is required please select this Shipping Method.
Please allow up to five (5) business days delivery for regular mail (for Great Toronto Area, up to two (2) days).
Should you wish to ship multiple Gift Certificates (Dollar Value or Services) we recommend that you either process them separately or call us to coordinate (416-926-9303 or toll free 1-866-926-9303).

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