Spa Etiquette

How long before my appointment should I arrive?

• We suggest you arrive at least 30 minutes before the time of your appointment so you can fully enjoy our spa experience.

Are there physical contraindications that may prevent me from enjoying a treatment?

• Pregnancy
• Allergies
• Recent surgery
• Physical ailments such as epilepsy, cancer, diabetes, cardiac problems.
• If you are affected by any of the conditions above you should consult your physician prior to visiting the spa, and advise our personnel before your treatment begins.
• Please inform us when making a booking.

How should I prepare for my visit to the spa?

• You will receive a robe and sandals. Towels will be available.
• Lockers are available for use while you are enjoying our spa. Please do not bring valuables or jewelry.  Novo Spa is not responsible for any lost or misplaced items.
• Purified water and tea will be complimentary during your visit.

Will I have to undress completely for my treatment?

• It is your choice, depending on the treatment. Ask our personnel about the treatment so you can decide. Either way, our staff is professionally trained to accommodate your privacy.
• You will be draped with towels during your treatments except for the areas that are being treated.

What about cell phones, pagers and PDA’s?

• The spa is a place of relaxation and peace. We ask that you leave these at home or in your locker turned off.

Are gratuities included?

• They are not included and are left completely to your discretion.
• Tips are welcome in recognition of outstanding service and customarily start at 10% of the value of the treatment.

Important notes:

• The spa welcomes persons 16 years of age and older. Any guests under 16 years of age require adult supervision and consent to receive treatments. Minimum age is 10 years.
• We always advocate that you give feedback to your service provider. We want you to be comfortable so please advise us if you want the pressure or technique of your service to be adjusted.
• For your comfort we recommend you allow an hour between your last meal and your treatments. We also suggest you avoid coffee or alcohol prior to any spa treatments.
• The spa is a non-smoking facility.
• Public parking is available at various locations including the Hazelton Lanes Mall which is located in front of the Spa.  We do not recomend to park in the side of Avenue Road (meter parking).  Cars are towed after 3 pm.
• All prices displayed in Canadian currency. Taxes extra. Prices and services subject to change.
• Gift Cards expire one year from date of purchase if purchased before October 1st, 2007

Hours of Operation (extended hours available by appointment)

Appointment

• We require a valid credit card number at time of booking.

Cancellation/ Late Arrival Policy

• We require a minimum of 48 hours advance notice for the cancellation of group, couples packages and/or packages otherwise full charges will apply.
• Singles service(s) cancellation requires 24 hours advance notice. A fee of 50% of the price of the service(s) will be charged for cancellations less than the minimum time permitted.
• Please keep in mind that if you arrive late the duration of your treatment will be shortened so the next guest may begin on time.